Cookies & Privacy Policy

This cookies and privacy policy (also called cookies and privacy notice) tells you what to expect when Ministry of Fudge collects personal information. It applies to information we collect about:

VISITORS TO OUR WEBSITE(S)

When someone visits www.ministry-of-fudge.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

USE OF COOKIES:

WHAT ARE COOKIES?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device.

WHAT ARE COOKIES USED FOR?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

HOW LONG WILL COOKIES STAY ON MY DEVICE?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

FIRST AND THIRD PARTY COOKIES

First-party cookies are cookies that belong to Ministry of Fudge, third-party cookies are cookies that another party places on your device through our website. In some special cases, we also use cookies provided by trusted third parties.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us understand how you use the site and the ways we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, social media (e.g. Facebook, LinkedIn, Twitter, Instagram, Google +) will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Below is a list of some of the cookies that we use:
_session_id, unique token, sessional, Allows Shopify to store information about your session
_shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires at midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer
_cart, unique token, persistent for 2 weeks, stores information about the contents of your cart
_secure_session_id, unique token, sessional
_storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access

HOW DO I CHANGE MY COOKIE SETTINGS?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

SEARCH ENGINE

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Ministry of Fudge or any third party.

SECURITY AND PERFORMANCE

Ministry of Fudge use SSL to help maintain the security and performance of the website. To deliver this service it may process the IP addresses of visitors to the website.

SHOPIFY INC.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

PEOPLE WHO CONTACT US VIA SOCIAL MEDIA

We use each social media platform separately for all our social media interactions.

If you send us a private or direct message via social media the message will be stored by the social media platform (e.g. Facebook, Twitter etc.).

PEOPLE WHO CALL US

When you call Ministry of Fudge, we collect your name and phone number. We use this information to help improve our efficiency and effectiveness in terms of customer service. Calls may be recorded for training and quality purposes.

PEOPLE WHO EMAIL US

When you email anyone at Ministry of Fudge, we collect your name and email address. We use this information to help improve our efficiency and effectiveness in terms of customer service.

We also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

PEOPLE WHO ENQUIRE ON THE WEBSITE

When you submit an enquiry on the website, we collect your name, email address and phone number. We use this information to help improve our efficiency and effectiveness in terms of customer service.

PEOPLE WHO MAKE A COMPLAINT TO US

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

USE OF DATA PROCESSORS 

Data processors are third parties who provide elements of our payment process for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

PAYPAL

We do not store credit/debit card details or any other personal financial information within our system. All online transactions are logged and processed using PayPal’s Website Payments Pro. Please refer to the Privacy Policy for PayPal Services for more information.

SHOPIFY

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

YOUR RIGHTS

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.

COMPLAINTS OR QUERIES

Ministry of Fudge tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Ministry of Fudge’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, you can contact us.

ACCESS TO PERSONAL INFORMATION

Ministry of Fudge tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

To make a request to Ministry of Fudge for any personal information we may hold you need to put the request in writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes in writing.

DISCLOSURE OF PERSONAL INFORMATION

In many circumstances, we will not disclose personal data without consent.

LINKS TO OTHER WEBSITES

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

CHANGES TO THIS COOKIES AND PRIVACY NOTICE

We keep our cookies and privacy notice under regular review. This privacy notice was last updated on 18 June 2018.

HOW TO CONTACT US

If you want to request information about our privacy policy you can email ministryoffudge@outlook.com or write to:

Ministry of Fudge
236 Stony Lane, Burton, Christchurch, Dorset, BH23 7LB